Tidio Review for 2023 (In-Depth Reviews), Tidio Chat is a web-based live chat platform that can be easily integrated into any business’s website. It is a configurable application that allows businesses to adapt the feel and look of their existing web assets to the live chat interface. It also supports more than 140 different languages.
Tidio Chat is mobile-friendly, allowing users on mobile devices to interact with the chat box on tiny screens. Consumers could send offline messages if no agents are available or reachable. Tidio Chat also allows businesses to receive fast notifications about any outstanding offline message via email or via a Google Chrome extension.
Although Tidio is known primarily as a live chat tool, it does a lot more than that. It is a cloud-based solution that connects with popular business applications like electronic commerce, email campaigns, and customer relationship management software. It comes in two licensing tiers: Basic and Pro, both of which are billed every month.
What is Tidio?
Founded by Titus Golas and Martin Wiktor in 2013, Tidio is now used by more than 300,000 websites. The corporation’s headquarters are located in Szczecin, Germany, with offices in the UK and Los Angeles.
Tidio offers a live chat feature, infinite chatbots with customized automated processes, online marketing features, and basic web monitoring when all of the tiers are merged. Tidio allows integrations with several well-known software programs. Zapier, for example, allows clients to connect to thousands and thousands of many other software platforms.
Tidio is a straightforward and easy-to-use program. In Tidio, all team members may customize their notification choices for desktop, smartphone, emails, and in-app notifications. A notification tone could also be selected. Tidio is great for smaller organizations looking for a simple Best Live Chat Softwares for 2023, thanks to its various subscription plans and easy-to-navigate UI.
Tidio Features
Tidio offers a modern live chat widget with a unique appearance that fits in any store.
Mobile compatibility
The software works flawlessly with smartphone Responsive Web Design and platforms.
The installation takes fewer than 30 seconds, and all you have to do is enter a javascript code in your website’s header code..
A refined automation tool is provided, which is one of the most important aspects. It allows you to handle a variety of automatic scenarios for your e-commerce company; for example, you might send a welcome message with a discount code to all users from a certain country who have found your website using Google AdWords.
Email and Messaging integration
In addition to using the widget, you can link the app to your email consumers and your Messenger account, allowing you to receive all of your communications in one location and reach out to your offline customers.
Improved Interaction Keep track of and displays user behavior on the page. Allows for strategic user involvement based on user activities.
Enhanced Connectivity
Through the Tidio mobile app, users may interact with consumers even from their phones. By combining live chat, messaging, and email into one dashboard, engagement becomes more fluid.
Customizable Widgets
The usage of aesthetics in the website improves the user experience. It’s simple to set up and use.
Automation and Chatbots
Chatbots and automation communicate with clients and provide solutions. Bots can recognize customers’ queries and act on them using strong AI. Saves abandoned carts, offers discounts, and creates leads, to encourage more people to convert.
Additional Features-Events can be linked to email marketing and automated communications. Pre-chat surveys, discussion history, and offline messaging forms are all available.
Tidio Costs & Pricing
Tidio’s monthly fees range from $10 to $46 based on the features you want to buy. There have been no long-term obligations and additional live chat agents cost $10/user.
Chatbots: Unlimited active chatbots and chatbot templates start at $18 per month.
Communicator: For live typing insights and vital client information, start at $18 per month.
Email Marketing: Basic email campaign possibilities start at $10 per month.
Professional Plan: Please contact Tidio for a quote.
Tidio’s Essential Tools
I’ll go over some of Tidio’s key features and how they can help your organization meet its customer engagement goals. We’ll also share screenshots of the utility to show how it works and how it looks.
1. Real-time communication
Customer support employees, sometimes known as “agents,” can communicate with website users in real time through live chat. Visitors can access the chat window, known as a widget, as soon as they arrive on the site. Tidio’s live chat features are functional and intuitive, despite the inconsistency of the visual chat notifications.
Interface for chatting
The very first option on the left after logging into the Tidio workplace is the Chat tab, which displays chat history. All chats can be viewed, or you can restrict them to individual agents. A sound and a red notice box will alert agents to any waiting chats.
When visitors come to your site, they will see it in a completely different light.
They’ll notice the chat widget, which is normally located on the lowest left or right side of the screen.
The Most Important Live Chat Features
Tidio has several useful live chat tools that let agents answer visitors quickly. Tidio includes the majority of fundamental features present in live chat choices; nevertheless, it lacks a few nuanced elements, such as eye-catchers for the chat widget.
Quick Responses
Quick responses, often known as scripted responses, are pre-programmed chat shortcuts that help employees save time when dealing with visitors. Agents can write, save, and utilize as many rapid responses as they want, and they can reach them by entering “/” in chats.
Typing Preview
Before hitting send, agents may see what the visitor is typing in the chat widget, allowing them to answer queries quickly.
File Sharing
Within the conversation, agents could even send visitors files, pictures, and Memes.
Visitor Information
The guest’s email, gadget, browsed pages, and IP address are all displayed to the agent during chats. The Visitors tab provides access to extra visitor data, such as the visitor’s nationality and browser preference.
Conversation History
Tidio records all chat interactions and makes them available to all agents. Agents can pick up discussions where they left off if a site visitor returns and utilizes the chat again.
Widget Customizations
Tidio clients can make minor changes to the chat widget’s colors, backgrounds, and positioning on the website.
2. Chatbots
Chatbots are computer programs that are programmed to converse with clients, usually to answer queries and provide assistance. When no agents are available to speak with visitors live, they provide critical customer service support.
Tidio’s core chatbot functionalities include customized workflows, which allow users to build a bot from the ground up, as well as 21 ready-to-use chatbot templates.
Workflows that can be customized
Tidio’s flexible workflows make creating chatbots without coding a breeze. Chatbots are frequently used by organizations to greet customers, answer simple queries, or collect contact details.
The process of creating a chatbot starts with a trigger that specifies when the bot will communicate with visitors for the first time—The bot, for example, may be programmed to activate when a visitor interacts with a specific page. Bots can then be developed as simply or as complex as you want.
Templates for Chatbots
Tidio has 21 pre-built chatbot themes grouped into three categories: Lead Generation, Online Sales Boosting, and Communication Enhancement. While you can start using the bot right away by clicking on a template, all of the designs can be customized to your needs. Tidio customers may easily choose bots depending on their buyer and seller experience goals thanks to the three template types.
3. Analytics & Reporting
For a firm to analyze and enhance the efficiency of live chat and client engagement, reporting is essential. We discovered that the analytics provided by Tidio’s platform is weak, especially when compared to those provided by alternative programs such as Fresh Chat.
Tidio provides statistics on the number of leads generated, traffic to your website, as well as the number of conversations and messages received per day.
4. Tab for Analytics
Customers can obtain statistics about operators, chat, and leads acquired through the Analytics tab. Customers may see how long it takes their agents to respond, what proportion of total chats they’ve handled, and how many messages they’ve sent. The chat graphs could be seen on a daily, weekly, or monthly basis, with the date range customizable.
The analytics tab has one disadvantage: data does not refresh in real-time; it takes a few hours for data to load in the charts.
5. Email Marketing Campaigns
Email marketing seems to be a very effective marketing method that generates 5-20% of a company’s income on average. Email campaigns are especially effective in engaging customers and increasing revenues. Customers can develop and send email campaigns directly from Tidio using Tidio’s $10 per month email marketing service. The email marketing solutions with Tidio are simple to use.
Campaigns that you can create on your own
Even people who aren’t familiar with HTML can create email campaigns. Users will input the campaign name, mail subject, target selection, and content customization when producing a newsletter or marketing email from scratch in Tidio. The ability to directly preview the email address layout on mobile or desktop devices is a useful feature of this application.
Templates are a great way to start
Tidio provides email campaign templates in addition to the option to construct a campaign from scratch. You’ll be able to customize the template once you’ve uploaded your company’s names and logos.
Tidio provides 21 templates for creating chatbot flows quickly and effectively. Unfortunately, you will not be able to generate and distribute such templates on your own.
Tidio has created industry-specific email templates. The following industries are included:
• The agency.
• Beauty and well-being.
• Create a blog.
• The real estate markets.
• Dining establishments and cuisine.
• Providers.
Tidio provides email marketing metrics such as recipient quantity, open rate, click price, and amount of unsubscribes. If you’d like more advanced stats, you’ll need to interface with Mailchimp or use Zapier to connect to another email marketing platform.
6. Incorporations
Customer relationship management (CRM), contact center, e-commerce, and email campaigns are among the 17 software solutions with which Tidio has created interfaces. Zapier, which integrates Tidio with over 1,000 other apps, is a particularly useful integration.
Google Analytics, HubSpot, Mailchimp, Shopify, and Zendesk are just a few examples of significant integrations.
7. Promoting
This is an area where Tidio falls short. As previously stated, Tidio allows you to develop a Facebook Messenger chatbot, however, it lacks the “Growth Tools” that other chatbot software provides. Without leaving your desk, you can access your customers’ complete information saved in Tidio. Install this app to create a high level of synergy among your customer service and sales staff.
In fact, it may not have a Facebook Messenger Development Tool.
8. Customer Service at Tidio
Tidio’s live chat customer service is, as expected, rather good. Tidio’s chatbots are sophisticated and capable of answering the majority of client questions. We discovered that representatives were virtually immediately ready to speak after initiating a conversation during the week.
Channels of Customer Support
Email, live chat, Customer Support Availability, Live chat is available 24 hours a day, 7 days a week; email responses are usually received within 24 hours, Other Support Resources, YouTube videos, a blog, a knowledge base, and the Status of Application Page.
Tidio Installation
The first steps after creating an account are pretty easy. Tidio Chat guides us through the basic setups. We’re asked to select the color of a chat, an avatar and the language of a chat widget, and a javascript code to install the widget on the website.
They have a dashboard with suggestions for what we should do next, such as connecting with Messenger or installing a mobile app.
We have a section called “visitors” in the sidebar where we can see who has visited our website.
We even have automation, which allows us to view everything that is supposed to make our job easier. For example, welcome messages that inform our guests that we are available to assist them. We can modify the message and choose the channel by which it will be sent, such as chat, Messenger, and email.
Then there are the options for preferences, account updates, operators, integrations, and opening hours, among other things.
Pros and Cons
Pros
- Complex and diverse chatbot workflows that are nonetheless simple to implement.
- The application integrates everything you’ll need.
- The user interface is simple to use.
- Customers are in favor of pricing, automation ideas, and UI/UX.
- Customers can pay only for the services they desire with flexible price options.
- There are no concerns; the free version fulfills all of your requirements.
- Designing a new chat widget is automated.
Cons
- Chat alerts are not always accurate, so you may not have been notified when you receive a message.
- The reports that are included are pretty basic.
- The functionalities list is somewhat restricted, especially when compared to competitors.
- There isn’t a ticketing system in place.
Alternatives to Tidio or Competitors
Below is a list of the top Tidio competitors. Tidio is comparable to Pure Chat and Fresh Chat in terms of month-to-month cost. Tidio’s free plan is more comprehensive than Crisp’s free plan, but it lacks the functionality of Tawk.to’s free plan.
• Tawk.to
• Crisp
• Freshchat
• Gist
• LiveChat
FAQs
Is Tidio the Right Choice for You?
Over 300,000 websites utilize Tidio, a live chat and email marketing platform. Tidio has a generous free plan that involves basic chatbot and email campaign functionality. The pricing schemes are adaptable and can be mixed and matched.
When my trial period expires, what happens?
When the free trial period ends, you’ll lose access to all paid features, and your chatbots would be restricted to talking with 100 unique users. You can either upgrade to a paid plan, downgrade to a free plan and preserve all of your free functions.
Is it possible for me to pick and select what I want to upgrade?
Without a doubt. All services are sold individually, allowing you to select whether you’d like to add extra live chat operators’ seats, raise the number of active users your chatbots may talk with, or send extra emails.
What is the maximum number of operators I may add to Tidio?
Up to 3 operators could be added by default (regardless of which plan you subscribed to). To enable extra operators to your Tidio program, subscribe to the Communicators plan and select the number of additional seats you want.
When will my chatbot’s refresh limit be reached?
Every 30 days, the restriction is reset. If you’re on a premium plan, your limits will be reset after 30 days, beginning when you make your payments. If you’re on the Free plan, your limits will be reset after 30 days, beginning when you first registered your profile.